PRIVACY POLICY
Last updated January 2024
Seez App Holding Ltd and its subsidiaries (“Seez”, “we”, “us”), comply with the General Data Protection Regulation (the “GDPR”) regarding the collection, use, and disclosure of your personal information.
I- Introduction
Seez is a provider of “Seezar”, an artificial intelligence powered live chat bot (the “ChatBot”) that empowers automotive dealerships (the “Dealerships”) to reach their customers, 24/7 by ensuring instant responses to customers enquiries (the “Services”). The ChatBot is seamlessly layered on top of Chat GPT-powered chatbot. This privacy policy will help customers that use our Services (collectively, “you”) and the Dealerships understand what information we collect and use on behalf of a Dealership, and the choices you have associated with that information. This privacy policy concerns your use of our Services and software that comprise the ChatBot that
Seez operates for Dealerships. In operating the ChatBot for the Dealership, Seez is a service provider for the Dealership and all communications you have through the ChatBot are processed by Seez for the Dealership. Your communications with Seez are on behalf of the Dealership.
II- Collecting User Behavioral Information and Personal Information
When you visit a website (the “Website”) that integrates the ChatBot and you use the Services, Seez may collect, retain and use information pertaining to your click and viewing behavior based on your use of the Services (“Behavioral Information”). If you also submit your Personal Information (as defined below), choices or preferences, as part of your use of the Services your Personal Information may be collected, retained, used and linked to your Behavioral Information that we have collected.
“Personal Information” means personally identifiable information that can be specifically associated with, or that is sufficient to identify, you and includes your name and contact information (your phone number, address or email address), driver’s license number or other governmental ID number, etc. We may also obtain and use data and information about your online activity or metadata about you (such as geo-location data) either on or off the Website from third party sources in order to improve your experience with Seez or the Website and to provide the Services. If you engage in any live web chat through the ChatBot using our Services, we may also store any transcripts (“Transcripts”) from such conversations and link those Transcripts to your Personal Information and Behavioral Information.
III- Cookies and other tracking technologies
To enhance your experience and provide more personalized service, we may use a feature called a cookie or other similar methods to track your behavior while using the Services. Cookies are small files that your web browser places on your computer’s hard drive. They are used for a variety of purposes, such as tracking click behavior.
The data that is tracked through these mechanisms may include, but are not limited to:
– your domain name,
– your IP address,
– the type of web browser, device and operating system being used, and
– the pages of the Website that you visit or the files that you request.
Most internet browsers enable you to block cookies in the preferences or settings of the internet browser. Please refer to your browser’s documentation for instructions on how to block cookies in your browser’s settings.
IV- Linking Behavioral Information to Personal Information
If you voluntarily provide Seez with your name and contact information during a live web chat through the ChatBot, we may link your Behavioral Information to your Personal Information. We may provide this linked information to the Dealership and OpenAI OpCo, LLC which develops and operates Chat GPT (together with its affiliates “OpenAI”) since our ChatBot is integrated with Chat GPT-powered chatbot, as well as use this data to improve your experience on the Website.
V- Basis of our lawful processing
The obligations imposed on us by the GDPR mean that we can only use your Personal Information if we have a lawful reason to do so. In this section we explain the lawful reasons we have for using your Personal Information:
Provision of the Services
We use your Personal Information because it is necessary for the provision of the Services, including but not limited to, generating useful information to you based on your preferences, answering your questions, providing you with booking services from the Dealership, connecting you to the Dealership so that you can be provided a more direct attention, etc.
Our legal obligations
In some cases, processing your Personal Information is necessary for us to do in order to fulfill a legal obligation that we are required to comply with. This may include adhering to the requirements imposed by the GDPR or other mandatory obligations imposed by law.
Your consent
Where you have given us your consent for us to process your Personal Information. Please also see Article XI below “Your consent to this privacy policy and its enforcement”. You have the right to withdraw your consent at any time by contacting us on the following email info@seezar.ai. The withdrawal of your consent shall not affect the lawfulness of processing your Personal Information based on your consent prior to its withdrawal.
Our legitimate interests
Where processing your Personal Information is necessary for our own legitimate interests (including delivering, developing, and improving our Services) or the legitimate interests of the Dealership, provided that those interests are not outweighed by your individual rights and interests.
VI- To whom your Personal Information is disclosed and the principles under which we share your Personal Information
In order to fulfill the Services and/or to meet our legal obligations, we may be required to share and/or transfer your Personal Information with or to other organizations and companies.
We will not sell your Personal Information, and we will not share your Personal Information, Behavioral Information and Transcripts with any third parties except for:
– The company or companies to whom Seez is providing services (or such company’s affiliates) including the Dealership and the companies on whose Website you have submitted your Personal Information,
– Seez’s third-party service providers, including OpenAI,
– Other third parties that you consent to (for example, a finance company, bank, or other financial institution when you request credit eligibility or apply for financing through a Dealership). Anonymous or aggregated Behavioral Information, meaning Behavioral Information that does not include Personal Information, may be shared with third-parties in order to improve your overall internet experience, display more relevant internet advertisements to you based on your interest in and behavior on the Website, or provide aggregated statistical data for reporting and analytics purposes.
We share your Personal Information under the following principles:
– For business purposes — We may share your Personal Information in order to properly perform, improve or maintain our Services to you. We may also share your Personal Information between and among Seez and its current and future parents, affiliates, subsidiaries, and other companies under common control and ownership,
– With your consent or at your direction — We will share your Personal Information with entities outside of Seez when we have your consent to do so, or it is done at your direction,
– For external processing — As mentioned in Article VII of this privacy policy,
– For legal purposes — We share your Personal Information when we believe that the disclosure is reasonably necessary to (a) comply with applicable laws, regulations, legal processes, or requests from law enforcement or regulatory authorities, (b) prevent, detect, or otherwise handle fraud, security, or technical issues, and (c) protect the safety, rights, or property of any person, the public,
or Seez,
– On a non-personal or aggregate basis — We may share your Personal Information with third parties on both a non-personally identifying basis and an aggregate basis.
VII- How we store your Personal Information
Your Personal Information is stored in AWS Hosted Servers based in the EU using security practices in accordance with industry standard practices. We may also choose to engage other companies to store or process your Personal Information on our behalf. In
every case, where we choose to do that, we will ensure that any company that we engage with is subject to the same standards of data security and provides you with the same level of personal information protection as we provide to you.
Seez is reasonably committed to maintaining the security of your Personal Information and has measures in place to protect such personal information against unauthorized or unlawful processing and against accidental loss, destruction or damage. Every person who has access to your Personal Information is contractually obligated to respect the confidentiality of your Personal Information and abide by the GDPR. In some cases, your Personal Information may be stored in the Website owner’s databases (or the Website owner’s service providers’ databases). Please refer to the Website owner’s privacy policy for more information.
VIII- How long we retain Behavioral Information and Personal Information.
We will retain your Behavioral Information and Personal Information for 10 years or as long as necessary for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for Behavioral Information and Personal Information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of your Behavioral Information and Personal Information, the purposes for which we process your information, whether we can achieve those purposes through other means, and the applicable legal requirements. Following the retention period mentioned hereinabove, your Behavioral Information and Personal Information will be permanently deleted.
IX- Your privacy rights
As a consumer, subject to applicable laws ruling your jurisdiction, you have certain rights (subject to the conditions specified by the GDPR). These may include:
– The right to access your Personal Information along with other related information,
– The right to rectify any Personal Information and complete any incomplete personal information,
– The right to require us to erase your Personal Information in certain situations,
– The right to object or restrict the processing of your Personal Information,
– The right to data portability, which means the right to receive (or for a third party you have chosen to receive) an electronic copy of the Personal Information you have given to us.
If you wish to make any request concerning the above-mentioned rights, please contact us at info@seezar.ai and we will respond to your request without undue delay and in any event within one month of receipt of the request (subject to an extension where necessary).
We always want to make sure that the Personal Information we hold about you is accurate and up to date. Therefore, if you think any Personal Information we hold about you is incorrect or incomplete, please email or write to us at the address given above as soon as possible so we can update our records.
X- Personal Information breach
When the Personal Information breach is likely to result in a high risk to your rights and freedoms, we shall communicate (unless specific conditions as stated in the GDPR are met) the Personal Information breach to you without undue delay. The latter communication shall describe in clear and plain language the nature of the Personal Information breach and contain at least the information and measures required by the GDPR.
XI- Your consent to this privacy policy and its enforcement
YOU CONFIRM AND AGREE THAT BY USING OUR CHATBOT AND PARTICIPATING IN OUR SERVICES IN ANY WAY, YOU:
(A) UNCONDITIONALLY CONSENT TO AND AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, INCLUDING WITHOUT LIMITATION AUTOMATICALLY CONSENTING TO THE COLLECTION, USE AND SHARING OF YOUR PERSONAL INFORMATION AS SET FORTH IN THIS PRIVACY POLICY; AND (B) ARE DEEMED TO HAVE CHECKED THE PRIVACY POLICY OF EACH OF BOTH THE RELEVANT DEALERSHIP AND OPENAI (https://openai.com/policies/privacy-policy) AND AGREED THERETO.
XII- Third parties websites
The ChatBot may direct you to other websites that are not operated or controlled by Seez, including social media services (“Third Party Sites”). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this privacy policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and policies.
XIII- Changes to this privacy policy
This privacy policy will be revised periodically and any revised privacy policy will be posted on this page, so we encourage you to review it regularly.
XIV- Contact Information
If you have any questions or comments about our privacy policy, please contact us at: info@seezar.ai